Overview
WOLFRIKENICE aims to deliver orders safely and reliably. This Shipping Policy explains how we handle order processing, shipment, delivery estimates, and customer support for shipping-related issues. Our goal is to keep you informed at every step so you can receive your items without unnecessary delay.
Processing Time
Orders are typically processed within 1–3 business days after payment clears. During processing we verify order details, pack items securely, and prepare shipments for carrier pickup. You will receive an email notification once your order has moved from processing to shipped status.
Order Cut-off Time
Orders placed before 5:00 PM EST (Monday–Friday) are usually processed the same business day. Orders placed after 5:00 PM EST, on weekends, or on public holidays will be processed on the next business day.
Shipping Destinations
At this time, WOLFRIKENICE ships to addresses within the continental United States only. Shipments do not include Hawaii, Alaska, U.S. territories, or APO/FPO military addresses unless explicitly stated at checkout.
Estimated Delivery Time
After your order ships, typical transit time is 15–20 business days. Actual delivery windows vary based on carrier schedules, destination, weather, and other factors beyond our control. Tracking information will be provided so you can follow your package in transit.
Shipping Costs
Standard shipping is offered free for eligible orders. Any expedited or special shipping options, if available, will be displayed at checkout and charged accordingly.
Customs, Duties, and Import Fees
If an order requires international transit or clearance (for any reason), any duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient. WOLFRIKENICE does not collect or pay these amounts on behalf of customers. We recommend customers check local import rules before placing an order.
Order Tracking
When your package ships, we will email a tracking number and the carrier name. Use that tracking link to monitor delivery progress. If tracking is unavailable or does not update, contact our support team and we will investigate.
Packaging and Handling
Items are packed using protective materials to minimize transit damage. We select packaging appropriate to the product size and fragility and optimize for secure delivery.
Damaged or Lost Shipments
If your shipment arrives damaged or is lost in transit, please contact WOLFRIKENICE as soon as possible: email service@wolfrikenice.store or call +1 (218) 599-2919 (Monday–Friday, 10AM–7PM (EST). Provide your order number and photos of any damage. We will work with the carrier to file claims and, when applicable, provide a replacement or refund in line with our returns policy.
Address Changes and Delivery Instructions
Please verify your shipping address during checkout. If you need to change the address after placing an order, contact us immediately. We will attempt to update the destination before shipment, but we cannot guarantee changes can be made once the order has shipped. Special delivery instructions (safe place, carrier hold, etc.) should be entered at checkout where supported by the carrier.
Refused or Unclaimed Packages
If a package is returned to us due to refusal, an incorrect address, or failure to collect, customers may be responsible for return shipping and any additional re-shipment fees. Contact customer service to discuss options.
Restricted Items and Prohibited Destinations
Certain products may be restricted from shipment to specific locations. If an item cannot be shipped to your address, we will notify you and provide available alternatives.
Carrier Delays and Force Majeure
WOLFRIKENICE is not responsible for delivery delays caused by carriers, natural disasters, strikes, customs clearance, or other events outside our control. In such cases we will assist where possible and keep you informed.
Questions and Support
For shipping questions, tracking help, or to report a problem, contact WOLFRIKENICE:
Email: service@wolfrikenice.store
Phone: +1 (218) 599-2919
Address: No. 9, East 2nd Alley, Xiaqiao 1st Road, Chenqiaotou Village, Licheng Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
Support Hours: Monday–Friday, 10AM–7PM EST
Policy Updates
We may update this Shipping Policy to reflect operational changes or carrier updates. The most recent version will always appear on our website. Customers are encouraged to review this page before placing an order.