Refund & Return Policy

WOLFRIKENICE values customer satisfaction and is dedicated to ensuring a smooth, transparent, and worry-free shopping experience. Our Refund and Return Policy explains how returns, exchanges, and refunds are handled so customers can shop confidently with clear expectations.

1. Return and Exchange Period
Customers may request a return or exchange within 30 days of receiving their order. Returned items must be unused, in original packaging, and include all accessories, manuals, and tags.
Requests made after 30 days may not be eligible for return.
We recommend inspecting your order immediately upon delivery and contacting us promptly if there are any problems to ensure fast and effective resolution.

2. Service Fees
Eligible returns and exchanges do not include additional handling fees. WOLFRIKENICE covers internal administrative costs for processing returns so customers can enjoy a simple and fair process.

3. Shipping Costs for Returns

  • If the return is caused by a defective item or a shipping error on our part, WOLFRIKENICE will cover all return shipping costs.
  • If the return is for other reasons (for example, change of mind, ordering the wrong item, or dislike of color/style), the customer is responsible for the return shipping fee.
    We strongly recommend using a trackable shipping service to ensure the item arrives safely. This helps prevent lost shipments and guarantees timely refund processing.

4. Refund Processing
After we receive and inspect your return, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used for the purchase.
Processing time may vary depending on your bank or payment provider.

5. Exchange Policy
If you request an exchange, we will send your replacement item once the returned product has been inspected and approved.
Any price difference between the returned and replacement item will be adjusted accordingly. Before requesting an exchange, please confirm that the desired replacement is in stock to avoid delays.

6. Damaged or Defective Products
If your order arrives damaged or defective, please contact WOLFRIKENICE immediately. Provide your order number, photos, and a brief description of the issue.
We will arrange a replacement or issue a full refund as appropriate.
There are no additional charges for defective or damaged item returns.

7. How to Request a Return or Exchange
To start a return or exchange, please contact our customer service team:

Email: service@wolfrikenice.store
Phone: +1 (218) 599-2919
Business Hours: Monday–Friday, 10AM–7PM EST

Our support staff will provide detailed return instructions, including packaging advice, return address, and required documentation.

8. Important Return Guidelines

  • Items must be securely packaged to prevent damage during transit.
  • Keep your shipping receipt or tracking number for verification.
  • Returns sent without prior authorization may not be accepted.
  • Products must be returned with all accessories, manuals, and tags.

9. Our Customer Commitment
At WOLFRIKENICE, customer satisfaction is central to our mission. We aim to make the return and refund process as clear, simple, and fair as possible.
Our team is committed to delivering high-quality products, transparent policies, and responsive service to build long-term customer trust.

10. Before You Return
We encourage customers to review all product descriptions and details before placing an order. If you have any questions about size, features, or compatibility, please contact us prior to checkout. This helps minimize unnecessary returns and ensures your purchase meets expectations.

11. Conditions for Returns and Refunds

Eligible for Returns or Refunds:

  • You received a product that is defective, damaged, or incorrect.
  • The product significantly differs from the description or photos.
  • The item is unused, in original packaging, and within the 30-day return window.

Not Eligible for Returns or Refunds:

  • The product has been used, washed, or damaged by the customer.
  • The original packaging, tags, or accessories are missing.
  • The return request is made after 30 days of receiving the order.

12. Fair and Transparent Policy
WOLFRIKENICE is committed to a fair, transparent, and customer-focused return process. Our policies comply with applicable consumer protection regulations and reflect our ongoing goal of providing a reliable and professional shopping experience.

Contact Us
If you have questions or need assistance regarding refunds or returns, please reach out to:

Email: service@wolfrikenice.store
Phone: +1 (218) 599-2919
Address: No. 9, East 2nd Alley, Xiaqiao 1st Road, Chenqiaotou Village, Licheng Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
Hours: Monday–Friday, 10AM–7PM EST

WOLFRIKENICE is dedicated to ensuring every customer receives the best possible support and a trustworthy, secure shopping experience.